Frequently asked questions

How does it work when I book a picnic?

Cozy picnic's goal is for our clients to have a stress-free experience with their event. Simply book your picnic, arrive and enjoy. Once you are finished, we come back to tear down and clean up.



How long can we enjoy our picnic for and what if we leave earlier?

Our picnics are a maximum of 4 hours. If you would like to extend by special request, you may do so for an hourly charge. If you would like to leave earlier than expected, please contact us 30 minutes prior to your departure via text or phone call. Until we arrive, you are responsible for all event decor.



What if the weather is bad for the day we planned our picnic?

Not a worry! We provide a few options for rainy days. 1) We can arrange a last minute picnic inside your private home the day of your scheduled event 2) We know Toronto's weather can be unpredictable, so we offer 365 days from your scheduled event date to reschedule your picnic



If I cancel my event last minute, can I use the deposit to reschedule?

If you cancel more than 48 hours prior, you can absolutely use your deposit towards your rescheduled event (within 365 days). Incase of cancellation 24 hours or less (not paying your balance 24 hours prior is considered a cancellation too), you will lose your deposit. If the deposit is not used within this time frame (1 year), it will be lost.



When do we pay for the picnic?

To book your picnic, we require a 50% non-refundable deposit. If you do not pay the deposit, your booking will NOT be confirmed. The rest of the balance is due 24 hours before your scheduled event. If we do not receive it, we will consider your event cancelled, unless we are notified otherwise.



Can I book a picnic a day before the event?

Unfortunately, we need a minimum of 72 hours (we prefer even more) to book your picnic.



What forms of payment do you accept?

At this time, we only accept E-transfer. By 2021, we should have our online booking system running.



Can I keep left over food, balloons and fresh flowers I ordered?

Of course! When you order any customized add ons, they are yours to keep and take home. For any food ordered from us, we will provide take-out containers for your left overs.



Can we bring our own food?

You can definitely bring your own food. However, we do not provide any boards or decorative items for the food you bring and all garbage/ food scraps are your resposibility to dispose of. We also offer our boards and help with the setup of food for a flat fee of $50.00. Save time and stress by ordering with us!



Will there be washrooms?

Due to Covid-19, Cozy Pic-Nic Events is not responsible for any bathroom closures in public spaces.